At SoldThings.com, your satisfaction is our top priority. We want you to love your sofa bed purchase, and we understand that sometimes returns or exchanges may be necessary. Here’s everything you need to know about our return and refund policy:
Hassle-Free Returns
We offer a hassle-free return process for all sofa bed purchases made on SoldThings.com. If for any reason you are not completely satisfied with your order, you may return it within 30 days of receiving your item for a full refund or exchange. We want you to shop with confidence, knowing that your satisfaction is guaranteed.
Eligibility Criteria
To be eligible for a return, your sofa bed must be unused, in its original packaging, and in the same condition as when you received it. Please ensure that all tags, labels, and accessories are intact and included with your return. We reserve the right to refuse returns that do not meet these criteria.
How to Initiate a Return
To initiate a return, please contact our customer service team with your order number and reason for return. Our friendly representatives will guide you through the return process and provide you with a return authorization number. Once your return is authorized, simply package your sofa bed securely and ship it back to us using a trackable shipping method.
Return Shipping Costs
We understand that return shipping costs can be a concern for our customers, which is why we offer free return shipping on all eligible orders. Simply follow our return instructions to generate a prepaid shipping label, and drop off your package at any authorized shipping location. There are no hidden fees or additional charges for return shipping.
Refund Process
Once your return is received and inspected, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your financial institution’s processing times.
Exchanges
If you would like to exchange your sofa bed for a different size, color, or style, simply follow the return instructions outlined above and indicate your exchange preferences when contacting our customer service team. Once your return is processed, we will ship out your exchange item promptly, subject to availability.
Contact Us
If you have any questions or concerns about our return and refund policy, please don’t hesitate to contact our customer service team. We are here to assist you every step of the way and ensure that your shopping experience with SoldThings.com is enjoyable and stress-free.